They are called different things within different organizations, but a catch up call is a chance to check in with the members of your team and see how they are doing with their business. They are VITAL to keeping your business strong.
As a leader, attrition is one thing that can cripple your business. Attrition is inevitable, and you need to be prepared for a certain percentage to happen. But if an unexpected amount happens, it can affect you meeting your minimums which can affect leadership levels, contests, and ultimately, your income.
The best way to avoid this is to have your finger on the pulse of your team. You need to know what they are doing, what their goals are, and if anything has changed in their business. Best of all, you need to know how you can help them and they need to know that you care about their business.
It is best if these calls are scheduled so you both know when they will occur. 15-20 minutes is usually enough. If someone has a more serious issue, you can schedule another time to talk separately.
You should be asking questions like:
- “Where are you with your monthly goals?”
- “What are your goals for the upcoming month?”
- “Have there been any changes in your business?”
- And most importantly…”What can I most help you with in your business”.
If it’s something you can answer over the phone…great. If it’s something you need to get back to them on, give them a specific date that you will have an answer for them by…and make sure you meet the deadline.
Having regular catch up calls will keep the lines of communication open with your team and hopefully avoid any shocking news at the end of a month!